The Innovation Pipeline

Improving faculty engagement with emerging academic technologies

The Innovation Pipeline is Babson College’s process for determining the usability and practicality of
academic technology tools. The Innovation Pipeline relies on feedback from faculty members at Babson College, and had experienced an underwhelming amount of engagement. The goal of this project was to revisit the academic technology process, putting faculty back at the center of the process.

I led a research and design project to make a new content strategy for the process, focused on understanding user needs and a site redesign.

🌐 Visit Site

Client

Babson College

Key Skills and Responsibilities

Project Manager, UX/UI Design, Brand Design, Development

Team

Designer, 2 Instructional Technologists, Associate Director

Tools

Airtable, Adobe Illustrator, Elementor, Figma, Wordpress

The Problem

How might we increase faculty awareness and empower faculty to make academic technology decisions?


Evaluation

The process began with stakeholder interviews and evaluation of the current state of the product. I had conversations with the instructional technologists responsible for adopting new technologies and the site and other stakeholders, and I conducted a heuristic evaluation of the primary site and secondary related sites.

Diagram showing a user interface with labeled navigation options and feature buttons in a clean layout.


The site was hosted on a free Weebly site without a Babson URL, leading to low confidence in it. Content was inaccessible, rarely updated, and linked to a rarely updated Twitter account. Rarely being mentioned on the main Babson site had made the page difficult to find.


Figjam board showing different ways people access site, multilpe websites trailed
User Research

From here, our team wanted to understand faculty's mindset. If faculty members weren't using the Innovation Pipeline, how did they learn about the technology they should use in the classroom?

We conducted user research to find out more:

  • Faculty-wide user survey with a 30% response rate (approx. 50 faculty members)

  • 20 faculty interviews conducted among interview responders


Give new designers a collaborative opportunity
Give new designers a collaborative opportunity
Provide nonprofits with UX problem solving they wouldn't access otherwise
Provide nonprofits with UX problem solving they wouldn't access otherwise
Grow nonprofit awareness among the Boston UX community
Grow nonprofit awareness among the Boston UX community
Faculty had low awareness
of the process
Faculty had low awareness of the process

30% of faculty members contacted were aware of the Innovation Pipeline process, while 80% were aware of the Academic Toolbox/ Faculty Portal. 

Faculty prefer person-to-person contact for technology questions.
Faculty prefer person-to-person contact for technology questions.

Faculty members with technology questions use trial and error, ask colleagues, Google, or call the help desk with technology-related questions. Interviewed faculty preferred talking to a staff member.

Faculty need more transparency into how technology is adopted.
Faculty need more transparency into how technology is adopted.

Faculty members were curious about how long phases of the pipeline take, and how priority is allocated to certain projects

Through the survey, we also gained a better understanding of how faculty members are aware of the academic software available to them, helping the Academic Technology Innovation Center better align training and marketing around different important tools.



Personas

Using the insights from our user research, I led a persona workshop with the Innovation Pipeline team. Our team came up with 3 unique user segments:

  1. The Uninformed: New or technologically unaware faculty members who need to learn the basics of tools

  2. Informed, But In Need of Assistance: Faculty members with some working knowledge of tools, but who might need assistance with complex tasks or when errors occur

  3. The Proactive Professor: Faculty members with subject matter expertise in software tools, who are actively engaged in piloting new technology



Design Round 1

I created the first round of wireframes, converting the blog function from the original site, and hoping to add a page to highlight the team, adding a needed personal touch.


Design Round 2

Based on the timeframe we were working with to complete a minimum viable product, and wanting to prioritize constant updating over quantity of content, I scaled back the site, planning to release a spotlight, team page, and videos in a future release.

The result was a streamlined product focused on providing details for beginner and experienced faculty members, with different stages highlighted along the way.


View the Figma Homepage Prototype Here

Visual Identity

I created distinct identities for each stage of the Innovation Pipeline, with a brand color and icon for each.


Website Design

I developed and published the website around a quick turnaround time, using my experience in WordPress and Elementor.

Explainer Homepage

We created a homepage outlining the four-stage Innovation Pipeline process for the final product.

Individualized Stage Pages

Stage pages created for each stage, so that users can see what projects are in which stage.

Dashboard

A general dashboard for users who want to see all information at once, rather than divided by stage.

Frequently Asked Questions

We added a frequently asked questions section based on questions asked during interviews

Design Round 3: Additional Features

After the initial launch at Fall Into Learning, the ATI Center's annual technology conference, I collected feedback from faculty and staff members, including a page for projects that didn't quite make the cut.

Takeaways

Working on the Innovation Pipeline Project was an exciting opportunity to lead a team. I enjoyed first-hand learning from the opinions of faculty members, and facilitating the branding and visual design of the project.

150% increase in views
Faculty had low awareness of the process
150% increase in views

Drastic increase in views and feedback- regular submissions from faculty and input

New faculty sessions
New faculty sessions
New faculty sessions

Faculty Members are trained on the Innovation Pipeline on a semester basis

Easily Editable Airtable
Easily Editable Airtable
Easily Editable Airtable

Instructional Technologists are able to easily update projects using Airtable as their content management system.

Give new designers a collaborative opportunity
Provide nonprofits with UX problem solving they wouldn't access otherwise
Grow nonprofit awareness among the Boston UX community
12 Unique Projects
12 Unique Projects

Teams completed 12 actionable solutions
for Borderlands

Teams completed 12 actionable solutions
for Borderlands

80+ Attendees
80+ Attendees

Over 80 attendees with dozens on waitlist, showing strong desire for future events

Over 80 attendees with dozens on waitlist, showing strong desire for future events

4 Winning Teams
4 Winning Teams

Four winning teams, with each tier provided prizes for their work

Four winning teams, with each tier provided prizes for their work

Prototype for the Planet

Creating a 2-day designathon 
to create innovative solutions for a real-world environmental challenge.

The Innovation Pipeline

Improving faculty engagement with emerging academic technologies

Mendix Visual Design

A collection of branding and marketing done at Mendix

Prototype for the Planet

Creating a 2-day designathon 
to create innovative solutions for a real-world environmental challenge.

The Innovation Pipeline

Improving faculty engagement with emerging academic technologies

Mendix Visual Design

A collection of branding and marketing done at Mendix

One Waterfront Motion Graphics

Animations showing the history and future of Boston

Parks + Equity Atlas

Paper Cut Out Illustrations For Public Space

Customer Onboarding

Consulting a business client on improving their onboarding experience

Prototype for the Planet

Creating a 2-day designathon 
to create innovative solutions for a real-world environmental challenge.

The Innovation Pipeline

Improving faculty engagement with emerging academic technologies

Mendix Visual Design

A collection of branding and marketing done at Mendix

One Waterfront Motion Graphics

Animations showing the history and future of Boston

Prototype for the Planet

Creating a 2-day designathon 
to create innovative solutions for a real-world environmental challenge.

The Innovation Pipeline

Improving faculty engagement with emerging academic technologies

Mendix Visual Design

A collection of branding and marketing done at Mendix